Using Open-Ended Questions

Open-ended questions help others feel heard while giving you a better understanding of their perspective. This lesson shows how to use them to strengthen conversations, reduce misunderstandings, and lead more effectively.

Giving & Receiving Simple Feedback

Feedback doesn’t have to be uncomfortable. You’ll learn a gentle 5-step process and get a simple template that makes feedback easier to give and receive, while building trust and improving performance.

Handling Difficult Behaviors

Learn how to deal with frustrating personalities without losing your cool. This session gives you creative, respectful strategies to stay professional and productive in the face of difficult behavior.

What you'll learn

Who's Got the Monkey?

Stop solving problems that aren’t yours. This session teaches effective delegation using the “monkey on your back” metaphor, helping you protect your time while empowering others to take ownership.

A Deeper Look at Empathy

Empathy helps you connect, resolve issues faster, and build trust. In this lesson, you’ll uncover hidden biases and learn simple practices to become a more empathetic and supportive leader.

Resolving Conflict with Reframing

Reframing allows you to shift conflict into opportunity. Learn how to understand others' perspectives and use trust-based language that eases tension and prevents escalation.

Meet Your Instructor

Joyce Hughes, Board-Certified Coach™ Joyce brings over 30 years of real-world manufacturing leadership experience and has coached hundreds of professionals through their leadership development journey.  She combines practical tools with heart-centered growth strategies to help leaders thrive; personally and professionally.

Course Curriculum

8 Chapters · 16 Lessons

  1. 1

    Resolving Conflict With Reframing

    1. Resolving Conflict With Reframing Free preview
    2. Check Your Knowledge Free preview
  2. 2

    Using Open-Ended Questions

    1. (Included in full purchase)

      Using Open-Ended Questions

    2. (Included in full purchase)

      Check Your Knowledge

  3. 3

    Giving and Receiving Feedback

    1. (Included in full purchase)

      Giving and Receiving Feedback

    2. (Included in full purchase)

      Check Your Knowledge

  4. 4

    Handling Difficult Behaviors

    1. (Included in full purchase)

      Handling Difficult Behaviors

    2. (Included in full purchase)

      Check Your Knowledge

  5. 5

    Whose Got The Monkey

    1. (Included in full purchase)

      Whose Got The Monkey

    2. (Included in full purchase)

      Check Your Knowledge

  6. 6

    A Deeper Look at Empathy

    1. (Included in full purchase)

      A Deeper Look at Empathy

    2. (Included in full purchase)

      Check Your Knowledge

  7. 7

    Understanding Personality Needs

    1. (Included in full purchase)

      Understanding Personality Needs

    2. (Included in full purchase)

      Check Your Knowledge

  8. 8

    Handling Conflict Like a Pro

    1. (Included in full purchase)

      Handling Conflict Like a Pro

    2. (Included in full purchase)

      Check Your Knowledge

Bonus Gift: Free Clarity Session

When you enroll in Working on Yourself, you’ll receive a FREE 20-minute Clarity Call with Joyce Hughes. Bring your leadership goals or challenges and leave with clarity and a personalized next step.

What Our Participants Say

Discover how WORKING WITH OTHERS is transforming how leaders communicate and collaborate.

”
I used to avoid conflict, but now I handle it with more confidence and care. The reframing tool alone is worth the course.
Trevor B.

Team Lead, Logistics Sector

”
This course gave me confidence to give feedback without fear. I even handled a tough conversation with a colleague and it went way better than expected.
Alisha R.

HR Coordinator, Public Sector

Ready to Build Stronger Relationships at Work?

Communicate clearly, resolve conflict, and support your team with confidence. Go at your own pace. Get lifetime access. Start today.

$289.00 / year

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